Policy Title: Refund Policy
Policy Description: Policy For Donation Refunds
Date Of Approval: 30 August 2018
This policy is to inform people who have made a donation about The Diggers Foundation’s refund policy and what to do if they have made an error or mistake in the amount of the donation.
Errors in Amount Pledged
If you have made an error in the amount of your donation, please contact us as soon as possible. You have 60 days in which to notify The Diggers Foundation that an error has been made.
Duplicate Donation Error
If you have made a duplicate donation in error, please contact us as soon as possible. You have 60 days in which to notify The Diggers Foundation that a duplication has been made.
All requests for refunds must be made in writing and forwarded as follows:
Fax: 03 5987 2398
Mail: Donations Officer, The Diggers Foundation, 105-111 Latrobe Parade, Dromana Vic 3936, Australia
Your refund request should include details of the initial donation including:
♦ Your name or the name of the donor
♦ Contact details of the donor – phone, email, address
♦ The date the donation was made
♦ The amount donated
♦ The receipt number if applicable
♦ The nature of the error
♦ Any other information you think we should know.
Change of Mind on Donation
Once you have made a donation to The Diggers Foundation we cannot normally give refunds if you change your mind. It is for this reason that we ask that you make your decision to donate to us carefully.
The Diggers Foundation is under no obligation to give a refund for a donation if an error has been made on your part, but we will endeavour to ensure that any genuine errors (such as the amount donated) are rectified.
The Diggers Foundation is a non-profit organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund made after 90 days have expired, The Diggers Foundation regrets that we are unable to issue a refund.
Errors by Us
Should an error be made by The Diggers Foundation or its financial institution(s), we will make a full refund as soon as possible when notification of the error is received and all costs will be borne by The Diggers Foundation.
Refund Payment Timing
Once a request for refund has been accepted a donor will be refunded within ten business days (subject to recipient financial institution policies).
Contact The Diggers Foundation
If you have any queries about The Diggers Foundation Refund Policy, please contact the Finance Manager:
By phone: 03 5984 7900
By email: firstname.lastname@example.org
The Diggers Foundation
105-111 Latrobe Parade
Dromana, Vic, 3980, Australia.